Refund policy
REFUND POLICY
At Melo Bud, all sales are final.
We do not offer refunds, returns, or exchanges for:
- Change of mind
- Incorrect selection
- Personal preference
DAMAGED OR DEFECTIVE ITEMS ONLY
We only accept refund or replacement requests if your item arrives damaged or defective.
To be eligible, you must meet all of the following conditions:
- Contact us within 3 days of delivery
- Provide clear photo or video evidence showing the damage or defect
- The item must be unused and in its original condition
If your request meets these requirements, our team will review your case and determine whether a refund or replacement will be issued.
Requests submitted after the 3-day window will not be accepted under any circumstances.
HOW TO SUBMIT A REQUEST
Please send all refund-related inquiries along with proof to:
melobud@outlook.com
Include:
- Your order number
- A description of the issue
- Photo or video evidence
SHIPPING ISSUES
Ace Carry is not responsible for:
- Lost or stolen packages
- Delays caused by shipping carriers or customs
If your tracking shows your order as delivered but you have not received it, please contact the shipping carrier directly.
CHARGEBACKS & DISPUTES
By purchasing from our store, you agree to this Refund Policy in full.
Opening a chargeback or dispute without contacting us first may result in:
- Permanent ban from our store
- Evidence being submitted to the payment provider to dispute the claim
FEEDBACK & SUPPORT
We value your feedback and are always here to help.
If you have any questions or concerns, please contact us at:
melobud@outlook.com